Youʻll receive a confirmation email that details your item(s), shipping, and payment methods. This does NOT mean your order is ready to be picked up. 

Youʻll receive a separate Ready To Pickup email notification when your order is ready at your selected store. Remember to check your junk e-mail folder and add info@fightingeel.com to your address book to ensure you will receive our notifications.

Please bring your photo ID, order confirmation email (print out or show on your mobile device). 

You may also have someone else pick up your order with notification to info@fightingeel.com ahead of time, with the listed documents above. 

Weʻre happy to provide this convenient in-store pickup service! Please note that we have limited storage space in our stores and ask that you pick up your order(s) within 7 days of arrival. All orders not picked up within 7 days of your pick-up notification may be updated to be shipped at a cost to you. To avoid additional charges to your order, please pick-up your items in a timely manner.

Please note that your 14-day Return Policy window begins upon arrival of order to the store (date of ready for pickup email notification). Any orders picked up and returned outside of the 14-day window will be ineligible for return or exchange. 

If you need an extension for special circumstances, please contact us at info@fightingeel.com. 

Pre-sale items are eligible for store/online credit or size exchange ONLY as these pieces are a special production run for customers made to order. No refunds will be accepted.

In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged or defective, please email us as soon as possible at info@fightingeel.com for further assistance.

Sold out of an item you're interested in? Hang on, thereʻs still some hope! Sign up on the waitlist for the product that you wish to purchase and you will be notified if any returns or store replenishment is added to the site. You may also contact our local boutiques to check for item availability, please find their contact information here “link to Store Locations”.

UNFULFILLED: If the current status of your online order says “unfulfilled” it is confirmed and being processed by our web team, but hasnʻt shipped yet and isnʻt available for pick-up at one of our stores. You will receive a separate email with a tracking number when your order ships or when it is ready for pickup at your chosen store location.