If you're located on Oʻahu and want to save on shipping costs, pick up your online orders in person at either of our 4 store locations! Hereʻs how: 

After youʻve finished adding to your cart and are ready to checkout, you can select the Store Pickup Location of your choice in the shipping method options list–we have Downtown, Kahala, Kailua, and Kapolei available. 

Please allow at least 7 business days for your order to be processed, hand-packed, and sent to the store location of your choice. If you would like to check in with the status of your order, please email info@fightingeel.com.

Shortly after placing your order, youʻll receive a confirmation email that details your item(s), shipping, and payment methods. This does NOT mean your order is ready to be picked up. 

Youʻll receive a separate Ready To Pickup email notification when your order is ready at your selected store. Remember to check your junk e-mail folder and add info@fightingeel.com to your address book to ensure you will receive our notifications.

Please bring your photo ID, order confirmation email (print out or show on your mobile device). 

You may also have someone else pick up your order with notification to info@fightingeel.com ahead of time, with the listed documents above. 

Weʻre happy to provide this convenient in-store pickup service! Please note that we have limited storage space in our stores and ask that you pick up your order(s) within 7 days of arrival. 

Please note that your 14-day Return Policy window begins upon arrival of order to the store (date of ready for pickup email notification). Any orders picked up and returned outside of the 14-day window will be ineligible for return or exchange. 

If you need an extension for special circumstances, please contact us at info@fightingeel.com. 

Store credit, refunds, or exchanges must be made within 14 days of delivery/arrival to shipping address or selected in-store pickup location–the eligibility return date is stamped on your physical invoice. All qualifying item(s) must be unaltered, unwashed, with tags attached, and in original condition to be eligible for return. All sales are final on discounted merchandise and selected accessories. No price adjustments on previous purchases. Refunds do not include shipping and handling fees from the original order. 

**Swimwear Returns: Please note that all web swimwear returns for store credit or refund are subject to a 5% restocking fee, and must be returned in original packaging. Returns that do not pass sanitary requirements will be returned to you, the customer.**

All returns via mail must be approved prior to returning items. Please email info@fightingeel.com for authorization with your name, item(s) you wish to return, and order number. Customers are responsible for all shipping costs of returns.

Any qualifying merchandise can be returned in store for store credit, exchange, or a refund within 14 days of delivery to shipping address. Please have your physical web order invoice (mobile device copy is also acceptable) present at time of return.

You will receive an email confirmation when your refund has been accepted and processed (be sure to also double check your spam folder). Refunds usually take up to 2-3 business days to reflect on your account. 

Email info@fightingeel.com for any questions regarding your online order(s).

If you no longer have the original packaging, you can still return your order in any other packaging provided to properly seal the item(s) and prevent them from getting lost or damaged in transit. Please include a copy of your web order invoice or the return order form that has been emailed to you prior to authorizing your return. 

If you would like to return or exchange an item with a Web Gift Receipt, please visit your nearest Fighting Eel boutique located on Oʻahu and you will receive the reimbursement on a gift card. 

You can use the gift card at any of our Fighting Eel boutiques and they do not expire. Physical gift cards cannot be redeemed on our online store.

In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged or defective, please email us as soon as possible at info@fightingeel.com for further assistance.

In most cases, the recipient's email has been entered incorrectly during the checkout process or the e-gift card code email notification has landed in their spam folder. Please kindly double check your order confirmation email t o ensure the recipientʻs email address is correct. 

If the recipientʻs email address has been entered correctly and they cannot find their email notification in their spam folder, not to worry! We can easily resent the gift card code to any email provided. Please send an email to us at info@fightingeel.com and weʻll help to get it straightened out.

Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. 

If we receive your item(s) within our return window, your refund will be applied to the original method of payment and will be posted approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. E-gift card purchases will be refunded to the original gift card code that was used. 

REFUNDS DO NOT INCLUDE SHIPPING AND HANDLING FEES FROM THE ORIGINAL ORDER. 

We accept all major credit cards including Visa, MasterCard, Discover, JCB, and American Express.  

When these occurrences happen, it is often during our launch days. Our website does not reserve item(s) in your cart. Items in stock go to the first customer that checks out and submits payment. 

Shopping Tip: On launch days, head to www.fightingeel.com a few minutes ahead of the release and log into your account. Have your address and payment method ready for a faster checkout. 

Sold out of an item you're interested in? Hang on, thereʻs still some hope! Sign up on the waitlist for the product that you wish to purchase and you will be notified if any returns or store replenishment is added to the site. You may also contact our local boutiques to check for item availability, please find their contact information here “link to Store Locations”.

Release Days 

Our web stock often depletes quickly on new product releases, however our stores may still have them in stock. You can try to call or text any of our store locations to place a phone order for the item(s) our website is out of stock in. 

• Downtown 808-738-9300
• Monday - Saturday 10am-6pm
• Sunday 11am-4pm
• Kailua 808-738-9301
• Monday - Saturday 10am-6pm
• Sunday 10am-5pm
• Kahala 808-738-4912
• Monday - Saturday 10am-8pm
• Sunday 10am-6pm
• Kapolei 808-556-4554
• Monday - Saturday 10am-7pm
• Sunday 10am-6pm

Chances are you may be entering a physical gift card code. Physical gift card codes can only be redeemed in stores. E-gift card codes can only be redeemed online. In the rare occasion that your e-gift card code is not working, please contact us at info@fightingeel.com.

E-gift cards can only be used online. Physical Gift cards purchased or loaded with store credit can only be used at our stores. Find the nearest store to you here.

Our website requires an exact entry of your credit card number, CVV security code, and billing zip code to match in order for your transaction to go through successfully. If any of this information is incorrect, this charge may temporarily appear as pending on your credit card statement before being removed. 

UNFULFILLED: If the current status of your online order says “unfulfilled” it is confirmed and being processed by our web team, but hasnʻt shipped yet and isnʻt available for pick-up at one of our stores. You will receive a separate email with a tracking number when your order ships or when it is ready for pickup at your chosen store location. 

During our website transfer, some information may not have been migrated due to security reasons. If you need help gaining access to your account, please email us at info@fightingeel.com and we will send you a new activation link for your account. 

When we migrated to our new website and system, some customer personal information may not have been transferred for security reasons. If you need access to information regarding your past orders on your account, please email us at info@fightingeel.com.