SHIPPING & RETURN POLICIES
IN-STORE POLICY: Starting 11/14/25 All purchases of regular priced merchandise are returnable for store credit or exchange until 01/09/26. In store purchases are not eligible for refunds. Items must be in original condition with tags attached. Store credit will be issued onto a physical gift card that can only be used at Fighting Eel Retail Locations. Receipt or Gift Receipt MUST be present at time of return. ALL SALES FINAL on Online Exclusive prints, FE x Make Lemonade, sale/promotional items, holiday wear (pj's, stockings, hats), undergarments, bodysuits, stickers, hair claws, ceramics, fragrances, bag charms, stationery, and shoe charms. Store credit or exchange only for Active by Teal purchases.
WEB PURCHASE POLICY: All web purchases are eligible for store credit, exchange, or refund to the original form of payment on eligible transactions. Blue Wednesday Ivory Fish Wave items are eligible for store credit or exchange only. Refunds will take 1-3 business days to reflect on your billing statement after you have received your refund email notification. All web swimwear returns are subject to a 5% restocking fee, and must be returned in original packaging. Returns that do not pass sanitary requirements will be returned to the customer. ALL SALES FINAL on Online Exclusive prints, FE x Make Lemonade, sale/promotional items, holiday wear (pj's, stockings, hats), undergarments, bodysuits, stickers, hair claws, ceramics, fragrances, bag charms, stationery, and shoe charms. Store credit or exchange only for Active by Teal purchases.
Due to higher order volume, in-store pick-ups will NOT be available until 12/3. ALL SALES FINAL on Online Exclusive prints, sale/promotional items, holiday wear (pj's, stockings, hats), undergarments, bodysuits, stickers, hair claws, ceramics, fragrances, bag charms, stationery, and shoe charms. Store credit or exchange only for Active by Teal purchases.
*In-Store Pick-up Orders: All orders not picked up within 7 days of your pick-up notification will be updated to be shipped at a cost to you. To avoid additional charges to your order, please pick-up your items in a timely manner.*
